FAQ’s
Free P&P on everything see shipping for T&C.
Is P&P included in the price?
We have included all the costs for uk mainland P&P in the items price. There are extra costs for larger items going to Highland and Islands. Check out the shipping rates. normal items above 2kg will be charged.
We offer an get it faster service on smaller items at an additional cost offered at checkout
Shop opening hours:
Tuesday to Thursday 10am – 5pm (closed 2:20-2:40)
Friday 10 – 2pm
Saturday 10 – 2pm
Do you post items outside of the UK?
Unfortunately, we only post to the UK at the moment.
Are there any additional costs with the free postage?
The only additional costs are to addresses outside of mainland UK including the following postal codes. (examples:- Post codes , PH19 – 44,PH49 – 50,IV,KW,PA20 – 88, ZE, HS, KA27, KA28 & ALL addresses within The Isle Of Man, Channel Isles, the Isles of ——– & Northern Ireland
Get it faster postage when will it be sent?
We aim to send out your items on the same day (monday – friday) if your order clears before 10am otherwise it will be sent out next working day. royal mail 1st class (RM24). Large orders are sent out with couriers so is Delivery days Monday – Friday. We choose the best option to send so may upgrade to a courier service if we feel it is the best for delivery.
Are your products safe for children?
Unless stated there is a warning on all products: Not suitable for children under 36 months we recommend adult supervision on products for under 16 yrs of age.
Online Exclusive?
items are not stored in our shop and are dispatched directly from our suppliers or ordered by request of confirmed orders to the shop.
Items are normally delivered in 3 working days of order but some items can take upto 6 weeks as limited stocks are held at our suppliers. Please call us if you have a time limit.
Products
While I will always strive to make you the highest quality product available, I will not accept returns or exchange items based on variations and minor imperfections that are within nature of hand-made or hand-finished art.
All colours are represented as accurately as possible but due to screen variations the colours may be slightly different in person.
How quickly are items sent out?
All items are shipped out Monday – Friday, excluding Public Holidays
Items are sold as 2 working days before dispatch however we attempt to send out same/ next working day where possible but this is not guaranteed.
We close a few days before christmas and re open in the New years. Where no post is sent out.
Do you offer bulk discount on orders?
Yes we do – you will have to call us to discuss your order so we can sort you out with the discount
How Do I get a Promotional Code?
We offer discounts codes to our followers on twitter and facebook. They are offers on a single item or a discount off the whole order. Follow us now so you don’t miss out on the quick deal codes.
In the case of Promotions where it states discount applied in basket like buy 2 get 3rd free you need to add all 3 item in to your basket to get the deal. Discount will be given in the basket at check out.
Where the offer is a free item like the 3 for 2 mix and match the cheapest items will be discounted.
Discount code are only valid for 14 days after the original purchase and only valid for one use, Offers can be withdrawn at any time with out notice. Exclusions on canvas and easels apply to offers on all unless stated on the deal.
Some discounts need multiple items in basket to apply offer. Add 2 or more items to check out. can not be applied to single items.
What are the Standard Paper Sizes?
A Sizes
A0 – 1189 x 841mm – 46,3/4″ x 33,1/8″
A1 – 841 x 594mm – 33,1/8″ x 23,1/8″
A2 – 594 x 420mm – 23,1/8″ x 16,1/2″
A3 – 420 x 297mm – 16,1/2″ x 11,3/4″
A4 – 297 x 210mm – 11,3/4″ x 8,1/4″
A5 – 210 x 148mm – 8,1/4″ x 5,7/8″
A6 – 148 x 105mm – 5,7/8″ x 4,1/8″
A7 – 105 x 74mm – 4,1/8″ x 2,7/8″
What is the Meaning of “Hue”?
When the word hue is mentioned along with the shade, eg Cobalt Voilet Deep Hue it represents a pigment with matches the colour of the traditional artist’s pigment with the same name. The traditional artist’s pigment may be more toxic or prohibitively expensive, thus necessitating the introduction of a new pigment for that shade.
What is meant by Lightfastness
The lightfastness of a paint colour or pigment is how permanent it is, Also Classed as how unaffected by light it is. Paint with Low Lightfastness are prone to yellowing and the colour changes. This is caused on the whole by having the art working direct light.
Artists quality paints normally have a lightfastness rating on them.
Watercolors, pastels, inks, and coloured pencil are particularly affected by strong light, If your finished pieces are going to be hung up in strong light you can help protect them by framing them behind glass that has a UV protection rating.
Promotional Codes Terms & Conditions
You need to register/log in to your account before promo code can be added when it applies to codes that you need to have a registered account.
Codes for check out for none/registered guests only need to put the promo code in at checkout to get the discount.
You must add code before completing check out we can not refund after checkout complete.
You can only use one code per transaction; unless stated different.
Stretched Canvas’ and Easel’s are excluded from any promotional code unless otherwise stated.
We reserve the right to withdraw any Promotional Codes without prior notice.
Promotional Codes that do not have a time limit will be valid for 60 days after date of issue.
Where there is a time limit the code will valid until 11.59pm on the day of expiry.
We may add extra T&C to any code; these will be stated on Facebook or Twitter.
If you have an issue with any Promotional Code please call us so we can help you with any problems.
We reserve the right to apply a restocking fee for items returned or exchanged due to buyer error. Fee of 10% for items returned in same condition as sent.
Competition Entries
Are open to anyone that fulfil the completion requirements. Where there is a prize that is voucher or goods the delivery address of the prize must be in the UK exclusion can apply to channel Islands and some of the Isles.
Where the shipping weight exceeds 3kg the additional charge for shipping will be taken out of the voucher prize.
Any prize cannot be swapped for money or different goods. No change will be given.
All entrees must be of your own work and we have the right to publish the work as we see fit. including Blogs Face book Tweeter and other social media
We will cancel any prize if we find that any copy right has been broken on a winning entry
No member of staff or there family may enter the competition.
Vouchers value can only be taken off ex Vat price. Vat is always payable
All entries allow us to you the work in any way we see fit even if it was not the winning entry
Delivery address of any winner must be in the uk.
Vouchers must be used with in 60 days.
Lowest Price on the Web
Items that we claim to be the lowest on the web includes the Postage and Packing of the item in its claim.
We search for the lowest prices before publishing the claim and we beat the lowest price that we find.
due to the the fast moving prices online and large number of sites we cannot guarantee that after we lauch the price one of our competitors have not beaten it. If you inform us of any prices that you have found including standard P&P we will aim to match or beat the price.
I cannot find an advertised deal price?
We do offer some items on a limited time or limited stock levels at special prices. We run until we have run out of promotional stock or offer time has passed for the deal. This does mean that sometimes our adverts / leaflets show deals we can no longer offer.
We attempt to offer the deals for the advertised period but reserve the right to cancel any offer or promotion without notice.
We do not include easels and canvas on promisional discount codes. No extra will be taken off.
Christmas Opening
We do close a few days pre christmas and re open first tuesday of the New year.
We have limited service available and will sort attempt to answer all calls and questions sent. Delays may happen until we are open as normal.
Last post will be the day Royal Mail state as there last 1st class posting day. orders must be in pre 11am other wise they will be sent in the New year.