Customer Service

Shipping & Delivery

See Shipping and returns.

Privacy & Security

This is our privacy statement. Please read it with care
Scratch Craft Limited may collect personal information from you via this website, for example, if you register with us for services, in order to receive news and announcements, or when purchasing items, and your information may be stored manually or electronically.
Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside our organisation without your consent, unless obliged by law

Returns & Replacements

If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt. We will organise replacement or refund including cost of delivery.
If you receive an order and decide not to keep it, please notify us within 14 days of receipt of goods and return goods in their original condition within 14 days for a full refund return postage non-refundable.
Before returning any goods, please phone us on 0115 9401721 or email sales@localartshop.co.uk to explain the reason for return. We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number.
We will also suggest the best way to return any goods.
If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer’s responsibility, please ask before sending.

Ordering

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Where applicable, prices are inclusive of VAT.
Orders will be aimed to shipped out next working day Monday – Friday excluding public holidays
All orders are subject to availability
We aim to only show items we have in stock however due to selling on multiple sites there may be a slight delay in postage due to replenishment of stock

Payment, Pricing & Promotions

We accept most credit and debit cards, with the exception of American Express, through SagePay which processes card payments both safely and securely.
We also offer PayPal as a very secure and efficient payment method.
All prices are shown in GBP (£) and include the UK rate of VAT
Promotions, offers and discount codes can be withdrawn at any time without prior notice